We might be able to help if:

• You’re an adult or suspect a child in your care aged 12 or over may have sinusitis

• You’re getting over a recent episode of cold or flu (sinusitis is common following a viral infection like this)

You have the following symptoms:

• A cough

• Toothache

• Raised temperature (above 38C)

• A headache with pressure, pain, or tenderness around the eyes, cheeks, and forehead

• Green or yellow-coloured snot

• A reduced sense of smell

• Blocked nose

This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.

You’ll also need to speak to your GP if you have a compromised immune system or your symptoms have been ongoing for over 12 weeks (chronic sinusitis).

We might be able to help if you:

• Are an adult aged 18 or over

Are showing symptoms including:

• A tingling or painful sensation on an area of your skin

• Feeling generally unwell and experiencing headache

• Developing a blotchy rash within a few days of the two previous symptoms (usually on the chest or tummy, but it can appear anywhere on the body, including the face, eyes, or genitals).

Shingles rash appears only on one side of your body. A rash spanning both the left and right side of your body will most likely be a sign of a different condition, and we’d recommend speaking to your GP or calling NHS 111.

You should also speak to your GP if you suspect shingles and you’re pregnant.

We might be able to help if you:

• Are an adult, or suspect impetigo in a child aged 1 or older

• Have red sores and blisters on the skin

• Have blisters that have popped and left crusty, golden-brown patches that could:

  • Look like cornflakes on your skin

  • Get bigger

  • Cause itching

  • Spread to other areas of your body

  • Sometimes be sore and tender to touch

This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.

You’ll also need to contact your GP if you keep getting impetigo infections.

We might be able to help if you:

• Are female and aged between 18-64

• Have symptoms including:

  • Needing to pee more often than usual, including at night

  • Pain or discomfort when peeing

  • An urgent or sudden need to pee

  • Cloudy looking urine

If you notice blood in your pee or pain in your lower tummy area, we’d recommend making an appointment with your GP.

If you experience the following symptoms, ask for an emergency (same-day) or out-of-hours appointment with your GP:

• Kidney pain (tenderness behind the ribs toward the back)

• Feeling and/or being sick

• Flu-like symptoms

• A temperature above 38C

• A temperature below 36C

You’ll also need to speak to your GP about a UTI treatment if you’re pregnant, use a catheter, or have recurring UTIs (2 in the last 6 months, or 3 in the last 12 months).

We might be able to help if you:

• Are an adult, or suspect a child in your care over 1 year old has developed an infected insect bite

• Were bitten more than 2 days ago

• Notice the bite site is:

  • Red

  • Painful or tender to touch

  • Swollen

  • Warm or hot to the touch

  • Turning red and the redness is spreading to the surrounding skin

  • Weeping, or there’s puss coming from the affected area

This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.